Privacy Policy

This Privacy Policy (“Policy”) outlines the practices and procedures of DBI Rental Services (“DBI,” “we,” “our,” or “us”) regarding the collection, use, disclosure, and protection of personal information provided by users (“you” or “your”) when using our Party Bus, Car, and Bicycle rental services in The Gambia. We are committed to protecting your privacy and ensuring the security of your personal information. By using our services, you consent to the terms of this Privacy Policy.

1. Information We Collect: We may collect the following types of personal information from you:

Name, contact details (including address, email, and phone number), and date of birth.
Driver’s license information for Car and Party Bus rentals.
Credit card or payment details for booking and payment purposes.
Any other information you voluntarily provide during the rental process.

2. Use of Personal Information: We may use your personal information for the following purposes:

To process and manage your rental reservations and transactions.
To communicate with you regarding your bookings, updates, and customer support inquiries.
To comply with legal requirements and obligations.
To enhance and improve our rental services and customer experience.
To prevent and detect fraudulent activities and unauthorized use of our services.

3. Disclosure of Personal Information: We may disclose your personal information to the following parties:

Third-party service providers who assist us in operating our business and providing rental services (e.g., payment processors, maintenance services).
Government authorities or law enforcement agencies in response to valid requests or legal obligations.
Third parties with your consent for additional services or promotions.

4. Security of Personal Information: We take reasonable precautions and use appropriate security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

5. Data Retention: We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Cookies and Tracking Technologies: We may use cookies and similar tracking technologies on our website to collect information about your browsing activities. You can manage your preferences regarding cookies through your web browser settings.

7. Children’s Privacy: Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us to have the data removed.

8. Changes to the Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The most recent version will be posted on our website with the updated date.

9. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us here.

By using our services, you acknowledge that you have read and understood this Privacy Policy, and you agree to the collection, use, and disclosure of your personal information as described herein.